Your personal data is completely secure with 12q. This Privacy Policy explains what data we collect, how we use it, and what rights you have.
This Privacy Policy applies to all services on the 12q (https://12q.best) platform. By using 12q, you agree to this Privacy Policy. Protecting your data is our highest priority.
12q is a responsible and transparent online gaming platform. We place the highest importance on our users' privacy. This Privacy Policy explains how 12q collects, stores, uses, and protects your personal information.
We believe every user's data belongs to them. That is why 12q never sells or shares your personal information with third parties without your permission. Our entire data management process follows international privacy standards.
If any questions come to mind while reading this policy, our support team is always ready to help — available 24/7 via live chat.
12q collects three types of data — what you provide directly, what is generated automatically as you use the platform, and what is received from third parties.
12q never stores your full payment card number or PIN. Payment details are always stored in encrypted form.
12q uses your personal data only for specific, defined purposes. We never use your information for anything beyond what is necessary.
| Purpose | Types of Information Used | Legal Basis |
|---|---|---|
| Account creation and management | Name, email, mobile | Contract Compliance |
| Identity Verification (KYC) | NID/Passport, date of birth | Legal Obligations |
| Payment Processing | Payment details, transaction history | Contract Compliance |
| Fraud Prevention | IP, device, and activity logs | Legitimate Interest |
| Support & Contact | Email and chat history | Contract Compliance |
| Bonuses & Promotions | Gaming activity, preferences | Your Consent |
| Responsible Gaming | Gaming history, time | Legitimate Interest |
12q never sells your personal data to third parties. However, in limited circumstances, we may need to share certain information with essential partners:
Before sharing any information with third parties, 12q ensures they also comply with international data protection standards. We share only the minimum information necessary.
12q uses the latest technology to keep your data secure. Our multi-layered security systems are designed to prevent any unauthorized access.
Our servers are located in secure data centers with 24-hour physical security monitoring. We maintain regular backups to ensure your data is protected under any circumstances.
12q uses cookies on its website. Cookies are small data files stored in your browser. They are used to improve your experience and ensure the site functions properly.
You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of some services.
12q respects your data rights. You have full control over your personal information. Your key rights are outlined below:
To exercise any of these rights, please contact our support team. We generally respond to requests within 30 days.
Certain legal obligations may apply when exercising some rights. For example, specific data may be required by law to be retained for a set period.
12q retains your data only for as long as necessary. Retention periods vary depending on the type of information:
At the end of the retention period, your data is securely deleted or anonymized so you can no longer be identified.
12q is an international platform. In some cases, your data may be processed on servers located in other countries. For any such transfers, we ensure that the destination country or organization maintains adequate data protection standards.
Encryption is always applied during international transfers, and data is transmitted only through approved protocols.
12q is strictly for users aged 18 and above. We never knowingly collect data from minors. Age is verified at registration, and additional KYC verification is carried out if there is any reason for doubt.
If we discover that a minor's data has been collected by mistake, we immediately close that account and delete all associated information.
12q may update this Privacy Policy from time to time. For any significant changes, we will notify you in advance by email or through a notification on the platform.
Continued use of the platform after any changes will be considered acceptance of the updated policy. The latest version will always be available on this page, with the date of the most recent update shown at the top.
If you have any questions, requests, or concerns regarding this Privacy Policy, please contact our dedicated Privacy Team:
When submitting a data request, you may be asked to verify your account. This ensures that only you can access your information.
Your data is more than a record — it is our responsibility. 12q protects your privacy at every step.
SSL 256-bit encryption is applied to every data transmission. Hackers and third parties can never access your data.
12q never sells your personal data to advertisers or third parties. Your data is used solely to provide services to you.
We follow the highest security standards for identity verification. This protects your account from unauthorized access.
Our Privacy Policy is built in accordance with international data protection regulations and is verified through regular external audits.
View, update, or request deletion of your data at any time from Account Settings — full control is in your hands.
You can opt out of promotional communications at any time. We respect your preferences.
By upholding international privacy standards, 12q delivers a secure and enjoyable gaming experience.